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The IUP Journal of Brand Management

Dec'14
Focus

Suddenly the business environment in India and many other parts of the world has taken an upward swing. The optimism considering the expectations from the forthcoming financial quarters is quite high.

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Applying the Theory of Planned Behavior to Understand Indian Housewives’ Purchase Behavior Towards Healthy Food Brands
Energy Versus Relevance in a Comparative Brand Equity Context:
Implications for Brand Portfolio Management
The Impact of Brand Loyalty on Consumers’ Sportswear Brand Purchase
Rebranding of Bharti Airtel Ltd.: A Case of Logo Change
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Applying the Theory of Planned Behavior to Understand Indian Housewives’ Purchase Behavior Towards Healthy Food Brands

--Kirti Dutta and Swati Singh

The paper studies the purchase behavior of Indian housewives towards healthy food brands utilizing the framework provided by theory of planned behavior. The paper looks at the relationship of behavioral intention with variables like attitude, subjective norm and perceived behavioral control finally culminating into consumption behavior. The study is based on primary data collected from housewives in Delhi and National Capital Region. The data collected was analyzed using Structural Equation Modelling (SEM). The study attempts to ascertain the relative strength of subjective norm and attitude towards healthy food brands in the context of the Indian housewife, who is in a constant state of conflict between modernism and traditionalism. The study brings forth important implications for marketers of healthy food brands. The structural model highlighted for healthy brands among Indian housewives shows that attitude, subjective norm and perceived behavioral control positively impact the behavioral intention, which in turn positively impacts the behavior. The attitude impacts the behavioral intention more than subjective norm, which is heartening news for marketers, since it implies that despite the existence of cultural norms that encourage cooking healthy food as opposed to purchase, the attitude of housewives towards purchase of healthy food brands is becoming more positive.

Article Price : Rs.50

Energy Versus Relevance in a Comparative Brand Equity Context: Implications for Brand Portfolio Management

--Henrik Uggla

The paper attempts to align brand portfolio management with the concepts of energy and relevance in brand management based on a comparative analysis of three brand equity models. Despite the extreme focus on brand relevance during the last years, it is argued that brand energy might be an even more crucial concept for long-term brand survival.

Article Price : Rs.50

The Impact of Brand Loyalty on Consumers’ Sportswear Brand Purchase

--Pankaj Kumar Singh and J K Pattanayak

The paper seeks to find out the factors of brand loyalty towards sportswear brand purchase. The paper reports the results of brand loyalty of 209 respondents aged from 18 to 40. The seven factors of brand loyalty are price, brand name, style, product quality, promotion, store environment and service quality. To collect the necessary data and test the hypotheses, a standard questionnaire was used and distributed among 209 respondents. Factor analysis was conducted to reduce the variable into considerable components. Pearson correlation was used to test the hypotheses. The results showed that there is a positive relation between some of the factors of brand loyalty and the sportswear brand purchase.

Article Price : Rs.50

Rebranding of Bharti Airtel Ltd.: A Case of Logo Change

--Vikas Singla and Nupur Aggarwal

The case attempts to provide an insight into the interesting process of rebranding by studying the drivers and methodology adopted by Airtel, India’s largest private wireless service provider in telecom space. The rebranding process was studied in three phases where in each phase the company has either changed its logo, slogan or both. Firstly, it just underwent a change in slogan as it decided to expand its operations to the entire country. The growth prospects due to telecom boom in the country, intense competition and increasing affordability drove the company to undergo rebranding second time by changing both its logo and slogan. Finally, the study majorly focuses on rebranding that was done in the year 2010 by adopting a change in logo strategy. It underwent rebranding to meet new needs of interconnected youth population and present a new picture of dynamism and innovation in the wake of company’s acquisition of African operations. The study found that skeptics believed that the new logo being similar to Vodafone failed to create brand differentiation among new generation consumers. Consumers’ perspective revealed that the old logo was still more popular than the new logo, which was found to be lagging behind the old logo in terms of familiarity and liking.

Article Price : Rs.50
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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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